The average client learns about your company through a variety of channels, including print and digital advertisements, social media, and your website. So why limit their ability to contact you? With the help of SalesIQ's customer engagement channels, you can provide your customers with the convenience of communicating with your company via their preferred instant messaging (IM) apps, such as Facebook Messenger, Instagram, WhatsApp, and Telegram.
This allows your marketing team to plan their strategy and reach their target audiences, your sales team to generate more leads, interact and close deals faster, and your support team to immediately resolve customer concerns.
What is the most enjoyable aspect? Not only can you engage prospects and customers via their preferred messaging channels, but you can also manage all of this communication through a single interface and even route incoming chats to live chat agents or departments based on the topic, business function, location, or channel. Integrations with payment and order management software, CRM, help desk software, and even internal databases improve customer communication across all engagement channels.
Let's take a closer look at each of our channels for customer engagement.
Interact with your Facebook fans via the Facebook Messenger channel.
Use the world's largest networking software, which has over 2 billion daily active users, to expand your market reach while remaining a reliable source for people to contact. Using our Facebook Messenger integration, your Facebook followers can directly chat with your business, and you can respond to them instantly from a single dashboard on SalesIQ.
Make your Instagram account a moneymaker.
Customers looking for home bakers, boutiques, and other small businesses typically start their search on Instagram as well as Google. Establishing your Instagram presence can give your business a much-needed boost and determine its fate. You must be active on the platform while also monitoring inquiries and orders from prospects and customers. If you don't respond within a day, you risk losing these prospects to a competitor.
For this, the SalesIQ-Instagram integration is a simple but effective solution. Read about Katherine, a budding entrepreneur, who used this integration to launch her pottery business, Lutum.
Customers who are concerned about their privacy should be able to contact you via Telegram.
Because of the data privacy concerns surrounding social media and instant messaging apps, many people have stopped using these platforms for critical communication. This does not, however, imply that these customers should always be required to visit your website for a simple clarification.
Your customers can contact you via their preferred instant messenger app thanks to the SalesIQ-Telegram integration.
WhatsApp can assist you in becoming more approachable.
With over 2 billion users, WhatsApp is the most popular instant messaging service. That is, having a WhatsApp account for your company/brand makes you appear much more approachable to your customers. This, however, may result in a massive influx of messages from them.
You can route all incoming messages to the appropriate agents or departments and respond to them instantly from within SalesIQ using our WhatsApp Business integration.
You can cover the fundamentals with website live chat.
The first thing people notice about your online presence is your website. Even the most beautifully designed website will not convert your online audience into customers if they cannot contact you! To bridge this gap, you'll need SalesIQ's powerful live chat. To give your prospects a way to contact you, you can brand the live chat messenger and place it on your website with a simple copy-paste action.
You can cater to your mobile app's users using our mobile SDK.
Shouldn't customer engagement in the digital age, where everything is, be optimized for mobile? Mobilisten, our live chat mobile SDK for Android, iOS, React Native, Cordova, and Flutter, allows you to easily extend all of SalesIQ's benefits to your mobile app and connect with your customers and prospects.
We're not finished yet! Please try these out and provide feedback in the comments section below while we develop additional customer engagement channels.